Privacy Policy

FLOW is operated by Enlightspace Pty Ltd in Coffs Harbour, New South Wales. This policy explains how we collect, use, hold and share personal information when you use findyourflow.com.au or join.findyourflow.com.au, join the FLOW founding list or communicate with us.

Last updated: 19 July 2026

Information we collect

We may collect the following information:

• Your name, email address and phone number.
• Your consent choices and your selected heat, level and flow preferences.
• Information about how you found the site, including campaign details, referral information and advertising identifiers.
• Technical information such as your internet protocol address, browser type, device information, page address, date and time of your visit, and cookie identifiers.
• Records of messages and other contact you have with FLOW.

You can choose not to provide your contact details. If you do not provide them, we may not be able to arrange your free classes or respond to your request.

How we collect information

We collect information directly from you when you complete a form or contact FLOW. We also collect some technical and advertising information automatically through our website, cookies and similar technologies.

How we use information

We may use your information to:

• Respond to your request and help you choose or book your FLOW classes.
• Manage the founding list and our relationship with you.
• Send studio news, class information and offers where you have agreed to receive them.
• Understand how people use our website and improve the FLOW experience.
• Measure advertising performance and understand which campaigns lead to registrations.
• Protect our website, prevent misuse and meet our legal obligations.

Who we share information with

We may share personal information with service providers that help us operate FLOW, this website and our communications. These include:

• LeadConnector: We use LeadConnector as our customer relationship management and communications platform.
• Meta: We use Meta Pixel and Meta Conversions API to measure advertising, understand website activity and record registration events.
• Hosting and technology providers: We use providers that host, secure and maintain our website and business systems.
• Advisers and authorities: We may disclose information where reasonably necessary to obtain professional advice, protect our rights or comply with the law.

Meta Pixel and Conversions API

Meta Pixel uses cookies, web beacons and similar technologies to collect or receive information about activity on this website and elsewhere on the internet. Meta may use this information to provide advertising measurement services and to target and deliver advertisements.

When you submit the FLOW registration form, we send Meta a registration event through Meta Conversions API. This may include securely hashed versions of your email address and phone number, along with your internet protocol address, browser details, page address and Meta cookie identifiers. Hashing transforms contact details before they are sent. Meta may match this information with information it already holds.

You can control how Meta uses information for advertising through your Meta advertising preferences. You can also manage or remove cookies through your browser settings. Blocking cookies may change how parts of some websites work. Meta describes its information practices in the Meta Privacy Policy.

Direct marketing

If you agree to receive FLOW updates and offers, we may contact you by email, text message or phone. You can unsubscribe through the link in an email, reply STOP to a text message or contact us using the details below. We will process your request within a reasonable time.

Overseas processing

Some of our service providers may store or process personal information outside Australia, including in the United States. Privacy laws in those locations may differ from Australian privacy laws. We take reasonable steps when selecting and working with service providers that handle personal information.

Security and retention

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure. No method of electronic storage or transmission is completely secure.

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, to maintain business records or to meet legal obligations. We may then delete or deidentify it.

Access and correction

You may ask to access personal information we hold about you or request a correction if it is inaccurate, incomplete or out of date. Contact us using the details below. We may need to confirm your identity before responding.

Privacy questions and complaints

If you have a privacy question or complaint, contact us first. Please explain your concern and provide enough information for us to investigate. We will respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Changes to this policy

We may update this policy when our services, systems or legal obligations change. The latest version will be published on this page with the date it was last updated.